Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of DreamStall.com - A Trusted Online Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dreamstall.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
After running, my ankle, which was unable to last my heavy body every time, became more comfortable. L size seems to be just right, but I'm going to buy extra m size which is a bit more tight. I regret not playing on the treadmill. I feel like I 've abused my ankle in the meantime, I regret it.
It is of good quality and I liked it to support. Is as described and according to the measures. Also arrived according to schedule
When I'm pulling out of Gibbs, I'm doing it for a while, but I feel comfortable, and I have a lot of strength in my feet and legs. I like it because I don't go and make you feel safe ^ ^
I'm using it well. It's small. It's easy. It's plastic. It's good. It's easy. I'm using it well. It's small. It's easy. It's plastic. It's good. It's easy. Taejo.
it's very good quality and fast shipping really I recommend seller
Perfect👌For pees that run a lot
Fully as described, about twenty days delivery, there was no need to communicate with the seller.
Fast delivery product very good quality recommend. Thanks to the seller
The fit is really good, but I don't know if it will hold my ankle well. It feels a little baggy. Should I have bought a small size ..
All right.
For the 9th City of riches, and in the city to finish the infallible.
Productwell received and quickly. In mass delivery, thanks to the delivery man. Fits Knife expectations, but I have to tester it first to make a decision But I trust the seller
It's fairly good. It's thin and good to wear shoes.
Very well it helps a lot resently they operated on me and it hurt a lot and with this it helps me a lot👍👍👍
The garage doesn't break your ankle and you have a sense of stability.
Good product and very fast service