Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of DreamStall.com - A Trusted Online Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dreamstall.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Fast shipping, the item is just like the publication indicates. Good quality, comfortable and easy to use, it is worth buying. Reliable seller. Recommended
It's what I asked for but badly carved.
Looks good quality, simple, fast delivery, comfortable, easy placement, in less than 1 month arrived in colombia
They arrived without problem and before the appointed date I congratulate the very serious and responsible company for managing that my product arrived without incident and I absolutely recommend this supplier for international purchases. I am from chile and I have really trusted these suppliers to see my online purchases fully trusting and I have never had any problems in the delivery of my products. The reality of things one always distrusts online shopping, but with Aliexpress I have not had any problem in buying and receiving my products because they have very professional suppliers and everything possible for the customer to get the product purchased without novelty. I hope this message I arrived at the company that is a supplier of Aliexpress and get the corresponding congratulations in order to have more products to buy later also congratulations to the companies that are associated here in chile porqe whenever I buy some product comes my house without p
Excellent quality material. Arrived well packed and on time.
Just as mentioned in the article good grip Comfortable correct size, correct color, price, quality
Item as description, size OK, fast delivery, perfect
Very good anklet, fits to size. I arrived fast Thanks
for that money, the product is good. Very fast delivery, 25 days ahead of schedule.
Delivery to Almaty 14 days. Comfortable, as described.
According to the description
it was different but I got used to it after awhile thanks again
Very practical to use in sports ...... Arrived just as I requested, which was from the left side, very exact
The order arrived light see good quality thank you
Perfect
The parcel arrived.