Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of DreamStall.com - A Trusted Online Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dreamstall.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Cool sandals for the House did not go well outside as it is cold to have one upset that they came in a different color and ordered Pink came...
The parcel arrived quickly! It is as described, it looks nice)
The slippers are normal, but the seller did not fully enter the address for which the customs charge an additional fee.
Child 6 men and 11 cm foot is a little more than cotton wool, nothing is good, the quality is good, the color is soft pink
Cute sandals, not suitable for walking, but sitting in a stroller, or standing a little fine. Thin sole, with anti-slip rubber dots. Weak fixation of the heel, which should not be in shoes for the first steps. But it is easy to wear, and do not fall off. The leg will breathe, the material is BB. The photo matches, the size is 6-12 months for 9 just right. On the package was 13, most likely the length of the foot.
Good booties, bright, bows hold tight. Threads stick out a little and a stain on the sole.
They are cuties)) bought for christening. Probably hardly walking, but very lovely for a photo shoot
Very cute sandals🥰Weightless and soft. Nothing pushes the leg. The seams do not rubbing the leg. Inner insole 11-11,5 cm. US with a good margin. Enough for summer (we have 9-9,5 cm)😄Did not communicate with the seller. There was no courtesy. But, given that he sent the order quickly, it can be concluded that he is a responsible person😄So I definitely recommend it. Thank you🌹😊
Soft, a little small, bright, for babies who do not go the very thing
Came very quickly. The quality is normal, I was looking for just such light ones for the summer. Not to feel on the leg. It's good, it's not flying, it's fine
It's beautiful than I expected more thanks to the seller
The delivery is fast. for children who are not yet on the way. The product is as described
For its very low price, very good. If the summer was not over, I would order another size larger. They fit well on a plump leg. After the gentle hand wash, nothing has fallen off, although I thought they would fall apart
Our size 12 cm took for 6-12 months, sat down exactly without stock.