Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of DreamStall.com - A Trusted Online Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dreamstall.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Just used last night. I did see a difference. It just didn’t come with instructions
AWESOME SAUCE
Great product I have tried before other times, 2sett fast shipping to Rome Super
Works a little too good, when you put it on your eyelashes it’s burns really bad tho.
Arrived the box crushed, but luckily the contents are fine and I will be able to use it without problem. I haven't used it yet. I hope it works well. I will put comment after using it.
Very well packed looks great quality. I haven't used it yet.
Works perfectly ) Arrived even earlier 😍
idk yet but it came in good
Nice black color for eyelashes
Bro this made my back thin brows so dark!! They look good
I already used it, everything super if it leaves you defined but it is like a hair dye since it lasts defined for 3 to 4 days on the skin
It’s nice but is not so dark. The stain last maximum two days.
Completely damaged the diluent is empty because all the product was spilled, the box is all wet and the ash was open lousy, I don't know who was to blame if the supplier has Parcel
They look practical, I hope it is good quality, I still don't test them
Everything came, but it just does not work paint does not show from the word at all I think the storage conditions were not met and the paint does not show I am disappointed, but the money returned
Without a doubt tincture, what I can tell you is that Brown leaves them as a bit reddish or with coppery tones, that is, I clarify them, but I think it's just a matter of choosing the tone well
Complete… comes with the cream, paint and two brushes. Comes very well packed, and a common paint, worth the price.
I cut off the paint in 3 TIG. Number 1. photo before that. Don't paint the shirt. The hairs were dyed from the Chorny to Brown. And de svitli the hairs (I got hairy in May) then became brown with Riga. I recommend to the fans, the yaki mayut rizhi kolir got hairy.
i like it its a good