Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of DreamStall.com - A Trusted Online Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dreamstall.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
10/10
The case is super! More beautiful than on the site! The substrate shines very brightly, especially in the sun, inside the butterfly there is a liquid with sparkles, which are also in the form of butterflies. When turned over, all the sparkles float and flow. Delivery was a month earlier than announced. Very good seller. Recommend
The quality of the product sent is satisfied at the level is good. Fast shipment is also good and I highly recommend it. You can pass the order with peace of mind...
Beautiful case. Arrived very quickly. The quality is dense and the frames above the glass are protruding.
The same as the promoted one, the truth was I loved it and it brings protection for the camera windows, I already want to ask for all the colors and I arrived very quickly.
I recommend you.i ordered then I loved soo much
Garny chokhol, it is normal, I will describe the delivery of three tizhni, brilliant spoon VII Maye
im so in love w this case. its quality is amazing and i love how the glitter on the inside of the butterfly moves!!
I loved the cover, the quality is very good, the butterfly has sparkles like with water moving. This is very beautiful. I recommend it.
I loved it, as it appears in the image of the publication, you can use it transparent or glitters by placing that little sheet that is not made of paper. I arrived super fast.
It is cute, good quality, brings a glossy foil, can be used with or without the foil looks the same beautiful, the butterfly brings glitter gel inside it slides inside the butterfly and is very beautiful
Super fast delivery good quality nice mobile phone cover very nice I recommend the seller top
As for me it is the best cases, I ordered two pieces and one to my friend, we are very satisfied with the purchase
Excellent Product arrived just in time and as shown ......... Thanks for the shipping. Blessings