{"id":13,"date":"2026-06-26T14:08:25","date_gmt":"2026-06-26T14:08:25","guid":{"rendered":"https:\/\/dreamstall.com\/?page_id=13"},"modified":"2026-06-26T14:09:38","modified_gmt":"2026-06-26T14:09:38","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/dreamstall.com\/index.php\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"13\" class=\"elementor elementor-13\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8979942 e-con e-atomic-element e-flexbox-base \" data-id=\"8979942\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"8979942\">\n    \t\t\t<img fetchpriority=\"high\" decoding=\"async\" class=\"e-image-base \" data-interaction-id=\"32b2bd4\" id=\"9961\" src=\"https:\/\/dreamstall.com\/wp-content\/uploads\/2026\/06\/Our-Refund-Return-Policy.png\" width=\"1376\" height=\"768\" srcset=\"https:\/\/dreamstall.com\/wp-content\/uploads\/2026\/06\/Our-Refund-Return-Policy.png 1376w, https:\/\/dreamstall.com\/wp-content\/uploads\/2026\/06\/Our-Refund-Return-Policy-300x167.png 300w, https:\/\/dreamstall.com\/wp-content\/uploads\/2026\/06\/Our-Refund-Return-Policy-1024x572.png 1024w, https:\/\/dreamstall.com\/wp-content\/uploads\/2026\/06\/Our-Refund-Return-Policy-768x429.png 768w, https:\/\/dreamstall.com\/wp-content\/uploads\/2026\/06\/Our-Refund-Return-Policy-600x335.png 600w\" alt=\"\"\/>\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-5eb74c72 e-flex e-con-boxed e-con e-parent\" data-id=\"5eb74c72\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-15529a75 elementor-widget elementor-widget-text-editor\" data-id=\"15529a75\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"color: #000000;\"><\/span><\/p>\n<h1 style=\"padding-left: 40px; text-align: center;\"><span style=\"color: #000000;\">Our Refund &amp; Return Policy<\/span><\/h1>\n<p class=\"wp-block-paragraph\" style=\"padding-left: 40px;\"><span style=\"color: #000000;\"><strong>Effective Date:<\/strong> June 26, 2026<\/span><\/p>\n<p style=\"padding-left: 40px;\"><span style=\"color: #000000;\">At <strong>DreamStall.com<\/strong>, customer satisfaction is our top priority. We strive to provide high-quality products and a smooth shopping experience. If you are not completely satisfied with your purchase, please review our Refund &amp; Return Policy below.<\/span><\/p>\n<h2 style=\"padding-left: 40px;\"><span style=\"color: #000000;\">1. Return Eligibility<\/span><\/h2>\n<p style=\"padding-left: 40px;\"><span style=\"color: #000000;\">You may request a return if:<\/span><\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>\n<p><span style=\"color: #000000;\">You received a damaged or defective product.<\/span><\/p>\n<\/li>\n<li>\n<p><span style=\"color: #000000;\">You received the wrong product.<\/span><\/p>\n<\/li>\n<li>\n<p><span style=\"color: #000000;\">The product has a manufacturing defect.<\/span><\/p>\n<\/li>\n<li>\n<p><span style=\"color: #000000;\">The product is unused, unopened, and in its original packaging.<\/span><\/p>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p style=\"padding-left: 40px;\"><span style=\"color: #000000;\">Returns must be requested within <strong>3 days<\/strong> of receiving your order.<\/span><\/p>\n<h2 style=\"padding-left: 40px;\"><span style=\"color: #000000;\">2. Non-Returnable Items<\/span><\/h2>\n<p style=\"padding-left: 40px;\"><span style=\"color: #000000;\">The following items cannot be returned:<\/span><\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>\n<p><span style=\"color: #000000;\">Products that have been used or damaged by the customer.<\/span><\/p>\n<\/li>\n<li>\n<p><span style=\"color: #000000;\">Products without original packaging.<\/span><\/p>\n<\/li>\n<li>\n<p><span style=\"color: #000000;\">Personal care or hygiene products after opening.<\/span><\/p>\n<\/li>\n<li>\n<p><span style=\"color: #000000;\">Clearance or final sale items.<\/span><\/p>\n<\/li>\n<li>\n<p><span style=\"color: #000000;\">Digital products or gift cards (if applicable).<\/span><\/p>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h2 style=\"padding-left: 40px;\"><span style=\"color: #000000;\">3. Refund Policy<\/span><\/h2>\n<p style=\"padding-left: 40px;\"><span style=\"color: #000000;\">Once your returned product is received and inspected:<\/span><\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>\n<p><span style=\"color: #000000;\">Approved refunds will be processed within <strong>5\u20137 business days<\/strong>.<\/span><\/p>\n<\/li>\n<li>\n<p><span style=\"color: #000000;\">Refunds will be issued using the original payment method whenever possible.<\/span><\/p>\n<\/li>\n<li>\n<p><span style=\"color: #000000;\">For Cash on Delivery (COD) orders, refunds may be sent through mobile banking or bank transfer.<\/span><\/p>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h2 style=\"padding-left: 40px;\"><span style=\"color: #000000;\">4. Exchange Policy<\/span><\/h2>\n<p style=\"padding-left: 40px;\"><span style=\"color: #000000;\">We offer exchanges only if:<\/span><\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>\n<p><span style=\"color: #000000;\">The item is damaged.<\/span><\/p>\n<\/li>\n<li>\n<p><span style=\"color: #000000;\">The item is defective.<\/span><\/p>\n<\/li>\n<li>\n<p><span style=\"color: #000000;\">The wrong item was delivered.<\/span><\/p>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p style=\"padding-left: 40px;\"><span style=\"color: #000000;\">Product exchanges are subject to stock availability.<\/span><\/p>\n<h2 style=\"padding-left: 40px;\"><span style=\"color: #000000;\">5. Return Shipping<\/span><\/h2>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>\n<p><span style=\"color: #000000;\">If the return is due to our mistake (wrong, damaged, or defective product), <strong>DreamStall<\/strong> will cover the return shipping cost.<\/span><\/p>\n<\/li>\n<li>\n<p><span style=\"color: #000000;\">If the return is requested for personal reasons (such as changing your mind), the customer is responsible for the return shipping cost.<\/span><\/p>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h2 style=\"padding-left: 40px;\"><span style=\"color: #000000;\">6. Order Cancellation<\/span><\/h2>\n<p style=\"padding-left: 40px;\"><span style=\"color: #000000;\">Orders may be cancelled before shipment.<\/span><\/p>\n<p style=\"padding-left: 40px;\"><span style=\"color: #000000;\">Once an order has been shipped, it cannot be cancelled. In such cases, customers may request a return according to this policy after receiving the product.<\/span><\/p>\n<h2 style=\"padding-left: 40px;\"><span style=\"color: #000000;\">7. Damaged Products<\/span><\/h2>\n<p style=\"padding-left: 40px;\"><span style=\"color: #000000;\">If your product arrives damaged:<\/span><\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>\n<p><span style=\"color: #000000;\">Contact us within <strong>24 hours<\/strong> of delivery.<\/span><\/p>\n<\/li>\n<li>\n<p><span style=\"color: #000000;\">Provide clear photos or videos showing the issue.<\/span><\/p>\n<\/li>\n<li>\n<p><span style=\"color: #000000;\">Our support team will review your request and provide a suitable solution.<\/span><\/p>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h2 style=\"padding-left: 40px;\"><span style=\"color: #000000;\">8. How to Request a Return<\/span><\/h2>\n<p style=\"padding-left: 40px;\"><span style=\"color: #000000;\">To request a return or refund, please contact us with:<\/span><\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>\n<p><span style=\"color: #000000;\">Order Number<\/span><\/p>\n<\/li>\n<li>\n<p><span style=\"color: #000000;\">Full Name<\/span><\/p>\n<\/li>\n<li>\n<p><span style=\"color: #000000;\">Contact Number<\/span><\/p>\n<\/li>\n<li>\n<p><span style=\"color: #000000;\">Reason for Return<\/span><\/p>\n<\/li>\n<li>\n<p><span style=\"color: #000000;\">Photos or Videos (if applicable)<\/span><\/p>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h2 style=\"padding-left: 40px;\"><span style=\"color: #000000;\">9. Contact Information<\/span><\/h2>\n<p style=\"padding-left: 40px;\"><span style=\"color: #000000;\">If you have any questions about our Refund &amp; Return Policy, please contact us:<\/span><\/p>\n<p style=\"padding-left: 40px;\"><span style=\"color: #000000;\"><strong>DreamStall<\/strong><\/span><\/p>\n<p style=\"padding-left: 40px;\"><span style=\"color: #000000;\">\ud83d\udcde Phone: <strong>+8801619483902<\/strong><\/span><\/p>\n<p style=\"padding-left: 40px;\"><span style=\"color: #000000;\">\ud83d\udce7 Email: <strong><a style=\"color: #000000;\" href=\"mailto:natureshopbd@gmail.com\">natureshopbd@gmail.com<\/a><\/strong><\/span><\/p>\n<p style=\"padding-left: 40px;\"><span style=\"color: #000000;\">\ud83d\udccd Address: <strong>Shahjadpur 6760, Sirajganj, Bangladesh<\/strong><\/span><\/p>\n<hr style=\"padding-left: 40px;\" \/>\n<h3 style=\"padding-left: 40px;\"><span style=\"color: #000000;\">Thank You<\/span><\/h3>\n<p style=\"padding-left: 40px;\"><span style=\"color: #000000;\">Thank you for shopping with <strong>DreamStall.com<\/strong>. We appreciate your trust and are committed to providing quality products and excellent customer service.<\/span><\/p>\n<p><span style=\"color: #000000;\"><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Our Refund &amp; Return Policy Effective Date: June 26, 2026 At DreamStall.com, customer satisfaction is our top priority. We strive to provide high-quality products and a smooth shopping experience. If you are not completely satisfied with your purchase, please review &hellip; <a href=\"https:\/\/dreamstall.com\/index.php\/refund_returns\/\">Readmore<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","footnotes":""},"class_list":["post-13","page","type-page","status-publish","hentry"],"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false,"emarket_blog-responsive1":false,"emarket_blog-responsive2":false,"emarket_blog-responsive3":false,"emarket_detail_thumb":false,"emarket_detail_thumb2":false,"woocommerce_thumbnail":false,"woocommerce_single":false,"woocommerce_gallery_thumbnail":false,"yith-woocompare-image":false},"uagb_author_info":{"display_name":"ReQuQNeegBzvSpBA","author_link":"https:\/\/dreamstall.com\/index.php\/author\/requqneegbzvspba\/"},"uagb_comment_info":0,"uagb_excerpt":"Our Refund &amp; Return Policy Effective Date: June 26, 2026 At DreamStall.com, customer satisfaction is our top priority. We strive to provide high-quality products and a smooth shopping experience. If you are not completely satisfied with your purchase, please review &hellip; Readmore","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/dreamstall.com\/index.php\/wp-json\/wp\/v2\/pages\/13","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dreamstall.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/dreamstall.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/dreamstall.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/dreamstall.com\/index.php\/wp-json\/wp\/v2\/comments?post=13"}],"version-history":[{"count":3,"href":"https:\/\/dreamstall.com\/index.php\/wp-json\/wp\/v2\/pages\/13\/revisions"}],"predecessor-version":[{"id":9964,"href":"https:\/\/dreamstall.com\/index.php\/wp-json\/wp\/v2\/pages\/13\/revisions\/9964"}],"wp:attachment":[{"href":"https:\/\/dreamstall.com\/index.php\/wp-json\/wp\/v2\/media?parent=13"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}