Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of DreamStall.com - A Trusted Online Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dreamstall.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Pumba Lmao This is an OK short sports hoodie this is made with synthetic recycle plastic material good for exercising
I like to tell this very good content
I think the fabrics are of very poor quality
Good canvas and printing is good Same as the picture and rope is good.
Nice🤩Lightweight great material I was impressed I'll take one more
good quality and well perfect and I received the true size.
Akisty is synthetic, ale in the tylom Garno pidishov. Suit for leather day Super. I am satisfied with the purchase! Raju
I recently purchased the Summer Men’s Two Piece Set Casual T-Shirt and Shorts Set, and I’m really impressed! The material is comfortable and perfect for hot weather. The design is stylish, and the hooded T-shirt adds a nice touch. However, a small note on sizing: I usually wear a size small but had to order a medium, which fits perfectly. Keep that in mind when ordering. Overall, a great buy!
Buy two sets, very satisfied with the product excess quality, good price, I have several purchases and so far everything is fine.
Great product, I confess that I thought it was from the couga brand, but that's okay, it's beautiful
Fits great and nice material it’s cool
Thanks for so much! Thank you for being my unconditional support and believing in me even when I was hesitant. To have someone like you by my side is a real gift. Thank you for being you!
It is a great product, but the seams are a little weak, it would be good if the stitching is a little weak, I am happy to buy, I am thinking of ordering two more
My son liked the pumba joke and the pants fit him well and he feels very comfortable with them. The shirt he sais it feels too large (he is thin) Maybe next year will fit him OK. Personally I don't like the material but as long as he does.... I guess good for the money. Maybe seller can bring cotton version? Then I take 3.
The fabric is a little transparent but good quality, it fits well and I arrive perfectly the size I ordered