Our Refund & Return Policy

Effective Date: June 26, 2026

At DreamStall.com, customer satisfaction is our top priority. We strive to provide high-quality products and a smooth shopping experience. If you are not completely satisfied with your purchase, please review our Refund & Return Policy below.

1. Return Eligibility

You may request a return if:

    • You received a damaged or defective product.

    • You received the wrong product.

    • The product has a manufacturing defect.

    • The product is unused, unopened, and in its original packaging.

Returns must be requested within 3 days of receiving your order.

2. Non-Returnable Items

The following items cannot be returned:

    • Products that have been used or damaged by the customer.

    • Products without original packaging.

    • Personal care or hygiene products after opening.

    • Clearance or final sale items.

    • Digital products or gift cards (if applicable).

3. Refund Policy

Once your returned product is received and inspected:

    • Approved refunds will be processed within 5–7 business days.

    • Refunds will be issued using the original payment method whenever possible.

    • For Cash on Delivery (COD) orders, refunds may be sent through mobile banking or bank transfer.

4. Exchange Policy

We offer exchanges only if:

    • The item is damaged.

    • The item is defective.

    • The wrong item was delivered.

Product exchanges are subject to stock availability.

5. Return Shipping

    • If the return is due to our mistake (wrong, damaged, or defective product), DreamStall will cover the return shipping cost.

    • If the return is requested for personal reasons (such as changing your mind), the customer is responsible for the return shipping cost.

6. Order Cancellation

Orders may be cancelled before shipment.

Once an order has been shipped, it cannot be cancelled. In such cases, customers may request a return according to this policy after receiving the product.

7. Damaged Products

If your product arrives damaged:

    • Contact us within 24 hours of delivery.

    • Provide clear photos or videos showing the issue.

    • Our support team will review your request and provide a suitable solution.

8. How to Request a Return

To request a return or refund, please contact us with:

    • Order Number

    • Full Name

    • Contact Number

    • Reason for Return

    • Photos or Videos (if applicable)

9. Contact Information

If you have any questions about our Refund & Return Policy, please contact us:

DreamStall

📞 Phone: +8801619483902

📧 Email: [email protected]

📍 Address: Shahjadpur 6760, Sirajganj, Bangladesh

Thank You

Thank you for shopping with DreamStall.com. We appreciate your trust and are committed to providing quality products and excellent customer service.