Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of DreamStall.com - A Trusted Online Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dreamstall.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Fine in use
Super convenient to avoid forcing on the arms, security with scratch and closure clips
Like in the picture but it doesn't seem very safe my baby weighs 9kg so it can also be why
it is the same although i was thinking it will be alittle bigger. overall good to use around the house or a quick stop for store or something. not for longer activities
Quality items and fast delivery... Congratulations👍🙏🙋♂️
I don't like very punctual
Fits very well, resistant material and good quality!
Good product, although it leans a little downward when carrying the baby but does its function
Useful and has good grip, arrived in 11 days exact, good seller.
It is a bit of a roll to put it on but later it is appreciated
It's a great product! The lip can sometimes bend down a tad if you don't fit it perfectly but we use this for our walks all the time now to help face out without being in a carrier. Little one loves it!
Does what it's supposed to do, maybe a little uncomfortable for what I expected
Excellent Product, belt a little narrow the rest all good, fast shipping.
The same color of the photo thought that the base where the ñino goes was wider. But I 've tried it goes well
It is what it says it is. Does the job, however the buckles aren’t made from a good material, will probably break and have to replace at some stage.
Great quality and the product is very good.
Well for a child up to 8 or 9 kg
Second time I buy, they are wonderful🩷I love love I love this brand!!!
Excellent product, very useful when using with my baby. She is comfortable and helps a lot to rest her arm with the weight of my baby (6kilos). That is for use in short periods of time. I would buy it again.
Omg this is an absolute godsend!! Best invention ever.
Thank you. ☺️👌
The best invention ever! Thanks God there is an item like this!bI would give 1000 ⭐️ Very, very good when the baby gets heavy! It helps so much! Normaly I use it together with an baby holder and we can walk like this km.😊🙏 It is great! Eberyone should have this: it is better for baby and for the person who is carrying the baby! Great! Thank you!😊🌸
As described, it seems to me to be very strong, happy
This had to have it a long time ago helps a lot on the back
Equal to photo, very useful