Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of DreamStall.com - A Trusted Online Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dreamstall.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Without a doubt it is super useful, excellent quality in material and absorbs the blows perfectly protect the head of my little one very well I recommend it 100%
Extremely fast shipping and a great product - quality and design, as described! Would recommend to a friend 👌🏻
I really love it good price 👏🏻
It is very useful. I am happy with the purchase. I recommend it as it protects my baby's head.
idealne:)
Beautiful. Such a clever idea. Highly recommend buying one of these. I ordered 2 as presents for babies. Brilliant price and arrived in 7 days. Thank you, seller.
Super recommend Great quality product Great Cost Benefit It's super worth
Super happy with article, works properly
In a good station. Ale malium rosmir (
Soft and padded, with snap fit
I arrived earlier than expected, very comfortable. Just like this in the picture.
Arrived early and it's great😃Second you bought
Good things, neat sewing. The rest is infected with us, for the Malyuk will hang and the Tilki will fix it on the nizzhki. Ale in Maybutnoma will be vikoristovuvati. Tried at once, ale Vin, yak a beetle, what to roll over on the back and can't turn over on the back)))
I got it. Delivery quick in 10 days. So cute.😍👍
This is so cute and practical, great quality, very plush, doesn’t allow the baby to fall completely back keeps them almost in a sitting position
The materials a little simple.
Excellent Product
It is very soft and it really serves to prevent my son who is learning to wander from hitting
I loved it, it is perfect I arrived early. As it is in the description. I recommend it
it is firm and beautiful. fits ok for a 5M kid.
Good product, arrived as is in the photo, 10 out of 10. Gives it perfect for my 9 month baby.
Great and comfortable☺️ Arrived before the deadline
A little smaller than expected, but it is perfect in texture and its functionality, it is cute. I know it will work very well. It is worth buying, it is exactly the same as the one in the publication.
Arrived much earlier than thought, quality product, is what appears in the images, we are just going to try it.
Nice.