Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of DreamStall.com - A Trusted Online Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dreamstall.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Perfect. The glass is smaller than what was expected, but it is the perfect size for the baby's food
I charm excellent quality and price arrived much earlier than estimated🥰
Good quality, I arrived super fast! Same as photos, I recommend
All super good the only thing the glass cane has no hole
Great product.
Muuuuitooo lindoo, Shina is top, AliExpress is top no comment I loved🤩🤩🤩 Buy without fear...
Very good quality if I like it, I already want to get it with my baby
Good
I cut off the Power Pool, everything came, I married the marriage 2 sets, I got it, for such a thing is good
Joint lympho! Very good and resistant material. My son loved it and is already using it in the food introduction.
I loved it! I just regretted not getting green :( but the beige TB is beautiful
Too Beautiful the color j adore and pretty the plates
Excellent charm I will buy it again my baby loved it very much and they are very good quality and such as the image of the photo and the color not to mention exceeded my Real expectations I love and comes super mega complete kit and at a good price and are not small they are a normal size and considerable for the needs that the baby requires
love the quality and the colour. head over heals for the cup. very good quality and they suck really well.
Well satisfied
Are perfect for my baby The silicone looks very good. I ordered the set of 6 pieces
fast delivery, nice, but no hole in the cup straw
Lovely the color as is the reference picture, I loved it❤️
I loved it, it is the same as the image and if they are silicone all products. I like the color, and the glass is super beautiful, it has its little cane, only you have to make room for it jajsjw, I like it very much.
The dish is flexible, it looks very good it will try it
Arrived before the estimated date, in perfect condition, I loved the quality of the product, it doesn't smell, I was surprised with my purchase.
They are very beautiful, they come of very good quality, I recommend them a lot!
Adhering well you can put in dishwasher the shipping arrived very fast and color equal to the photo well
Shipping too fast, the order is in perfect condition besides it is very beautiful and I loved it. Definitely wonderful
The quality is amazing, no smell, arrived earlier than expected, I am very satisfied with the product