Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of DreamStall.com - A Trusted Online Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dreamstall.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Long standby time
0.006S Low latency
240 hour long endurance with charging cabin
Equipped with a new generation of condenser microphone ,whether it’s video call or game 
18D stereo sound
Senseless delay
HiFi sound
Dual mic noise reduction more comfortable experience
The sound is good and the product is not as small as expected. The purchase was worth it.
Are good
good product
works good but too large to my ears. droping out. came well packing . fast deliwery.
Very good appliance in the description and in the appearance very well cared for. Excellent operation except that the volume is good, but not very good.
good stuff!
fast
Very good product I tested it and it works very well. It has good reception and good use time. I liked the color very much and the way it is used in the ear seemed very good. I recommend it
I would say that I was satisfied with the purchase, in my opinion it is a good product, the durability of the Bateria and good.
Looks good. If it works that way, too, then thick pleased.
This one works for me out of the four difference Bluetooth earbuds I’ve tried. I listen to discussions and presentations, not music. I appreciate clarity of the human voice while talking. It comes in clearer when there is less bass and more treble. From what I can see most earbuds are understandably geared toward music and people like the bass notes to be very pronounced. Not so with the human voice talking. Too much bass (which seems to be the case with most earbuds) and the human voice gets ‘muffled’. These earbuds are just right for me. Just the right amount of treble and bass for a clear audio of the human voice while talking. I’d suspect they’re great for music, but I don’t use them for music. The three other earbud pairs I bought incorporate too much bass for my needs. These I like.
Great
Comfortable and beautiful earbuds
Arrived in good order exactly as ordered.
The parcel arrived quickly, after 12 days. The workmanship is excellent. The sound is clear, loud. Wife is happy. The first headphones that do not fall out of her ears. The seller Thank you. I recommend it.
Amazing, super... the best price/quality
Thanks
work well, right bud was a little difficult to get charged but I got it to.
great ear piece
Good quality and excellent sound