Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of DreamStall.com - A Trusted Online Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dreamstall.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Its works very well! Just what I need Thank you very much
Very good product fast shipping thanks seller
The hair balls on sweaters can be shaved clean, even the messy hair balls on clothes can be shaved clean together, and shipping is fast
Very good, everything perfect, beautiful and works very well recommended
Just like the pictures. It comes with a cable.
Good trimmer. In English. In the sets there is a cord before charging (without a block) and a small point. Kovtuntsi on child's tights with easy tights. Delivery bula iz
All perfect good product
This razor is very well cut, I tried it is great, delivery a little long time, I recommend to this product
Lint remover electric hairball trimmer works very well. The top part must be closed propperly in order to work fine. Otherwise, it will go on and off, on and off until it is closed propperly. The device design is just as it was on picture from the store. It is good looking. Shipping wasn't very fast, but also it came just one day later than expected, which isn't a problem. All in all, I reccomend everyone who is thinking about buying it.
It is the second I ask, one my mother and one I. A product pass, it is better than I expected. I recommend vendedror and product and attached photo of how you leave the clothes. I am in love with this product.🥰 Very fast shipping in 10 days in Spain. Many thanks seller.
Works very well!
14 days delivery. accurate description. shave the pellets perfectly. included charging and brush. easy to clean. fast charging. gregarious. buying davolna. repamoniable to have such a thing at home. thanks to the seller
product is good. but delivery is too late.
Okay. It works well. It is as much as the ~ ~ price.
Everything is OK. It works as it should